Who we are
whisk.digital is a trading name of Pinpoint Studio Ltd, a company registered in England and Wales (company number 10784053). When we refer to ‘we’, ‘us’, or ‘whisk.digital’ in these terms, we mean Pinpoint Studio Ltd. When we refer to ‘you’, we mean the person or company engaging us for work.
The 321 Method engagement
When you engage us for a 321 Method project, the specific scope, deliverables, timeline, and fee are set out in a signed proposal document. These terms cover everything the proposal doesn’t explicitly contradict. If any clause here conflicts with a signed proposal, the proposal wins.
Fixed fee and payment
The 321 Method is a fixed fee. The current fee is £5,000 + VAT, split 50% upfront (invoiced on signing) and 50% on launch (invoiced on Day 21). Invoices are payable within 14 days of issue. Late payment attracts statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
Scope and change
The 321 Method includes a decision checkpoint halfway through Week 2, at which point direction can change without cost. After that, major scope changes extend the timeline by a week and cost a flat £500 + VAT per change. Paid add-ons (photography, print, larger builds) are scoped and priced separately, always agreed in writing before work begins.
Intellectual property
You own the final, delivered work: your brand, your identity, your website, your copy, your domain, your assets. Intellectual property in the deliverables transfers to you on final payment.
We retain the right to show the work in our portfolio, case studies, and marketing. If there’s a reason we shouldn’t (a confidentiality requirement, a launch embargo), we’ll agree that in writing in your proposal.
We retain intellectual property in our methodology, internal tools, and any pre-existing assets we incorporate into your project. Where we incorporate our tools (e.g. an AI workflow we’ve built), you get a perpetual, royalty-free licence to continue using them within your business.
Third-party assets
Some projects use third-party assets – fonts, stock imagery, plugins, integrations. These assets are licensed under the third party’s own terms, and those licences transfer to you on delivery. Costs for third-party licences are billed separately unless explicitly included in your proposal.
Warranties and limitations
We warrant that the work we deliver is original, does not infringe third-party rights, and is fit for the purposes agreed in your proposal. Beyond that warranty, we do not offer implicit or explicit guarantees of any commercial outcome – we can make a website and a brand; we can’t guarantee a specific number of leads, sales, or clients.
Our liability for any claim arising from an engagement is capped at the total fees paid by you for that engagement.
Confidentiality
We treat everything you share with us as confidential unless it’s clearly public information. We won’t share your internal documents, financial information, client lists, or unpublished work with third parties without your written consent. This obligation survives the end of the engagement.
Cancellation
You may cancel a 321 Method engagement at any time. If you cancel before Day 5, we refund 50% of the upfront payment and retain 50% to cover work completed. If you cancel between Day 5 and Day 21, the upfront payment is non-refundable (we’ve completed strategy work, which is the most value-dense part of the sprint). Cancellation after Day 21 has no financial consequence – the work is shipped.
Law and jurisdiction
These terms are governed by the law of England and Wales. Any dispute arising from an engagement will be resolved first by good-faith discussion between the parties, then by mediation if discussion fails. If mediation fails, the exclusive jurisdiction of the courts of England and Wales applies.
Contact
Any question about these terms goes to Fliss Pinhorn at legal@whisk.digital. There is no legal team; Fliss reads and responds.